SHIPPING & DELIVERY
We ship and insure all packages with UPS Ground and FedEx. If damage should occur, the order will be replaced or refunded when reported within 5 business days of receipt. Upon receipt, please be sure to inspect your package for any missing or damaged items.
A signature is required for delivery. We are unable to deliver to a P.O. Box. New York State residents will be charged an additional 8.875% fee for New York State taxes. Overnight or Express shipping is available upon request at an additional charge.
Please email firstname.lastname@example.org to inquire about shipping charges prior to placing an order. Otherwise, we will email you with the shipping charges shortly after your order has been processed.
Any and all duties and taxes incurred are the responsibility of the recipient and are payable upon receipt of the goods. For information regarding duties and taxes, please contact your local customs office. Marie Burgos Design is unable to ship to APO/DPO/AP addresses at this time.
Marie Burgos Design accepts returns within 10 business days of delivery. To request a return, please email email@example.com with the order number, a description of the items and the reason for the return.
Customer service will provide an RMA number which is required for all authorized returns. Returns must be received at our facility within 10 calendar days of receiving the RMA number. Items must be received in new condition and original packaging.
You may send the item back to us at the address below using any trackable method, at your expense. Once we receive your package, we will promptly process an exchange or issue a refund, less a 25% restocking fee, in accordance with this policy. Custom orders, art pieces, photography, candles, sculptures and sale items are final sale and are not eligible be returned or exchanged.
MARIE BURGOS DESIGN
335 Throop Avenue, Suite 7
Brooklyn NY 11221
If the product is damaged or defective, we will issue a full refund once we have received the item at our facility. The product must be unassembled and in its original packaging.
Any items from the lighting collection must be returned to the factory exactly as it was shipped, otherwise returns will not be accepted.
CHANGING OR CANCELING AN ORDER
Cancellations for all in-stock items must be made before the item has been shipped. All other items may be canceled within 5 calendar days of the confirmation of the order. While cancellations of a custom order must be made within 2 calendar days of the confirmation of the order. No cancellations will be accepted after the above grace periods. Cancellations are not available on rush orders.
For any additional information, please visit our FAQ page.