FAQ

 

ARE YOUR PRODUCTS IN STOCK?

In-stock products will ship with 5-10 business days via UPS, FedEx or common carrier, while out-of-stock items will be filled as soon as the product is available. 

 

WHAT IF THE PRODUCT I WANT IS NOT IN STOCK?

We operate on a standard lead time ranging from 8-10 weeks depending on where we are in the production schedule. We will do our best to inform you of your lead time at time of order.

 

WHAT ARE THE PAYMENT OPTIONS?

We accept Visa, MasterCard, American Express and PayPal (online orders only). 

 

WILL I BE CHARGED SALES TAX?

All applicable taxes will be applied to orders within New York State. You are responsible for all sales taxes and other taxes, if any, applicable to merchandise shipped to locations outside New York State. 

 

WHAT IF I HAVE A SPECIFIC LEAD-TIME?

Please share your lead-time with us and we will do everything we can to meet the deadline. For an additional fee, rush orders can be accommodated. Please email info@marieburgosdesign.com to place a rush order.

 

CAN I CANCEL MY ORDER?

Cancellations for all in-stock items must be made before the item has been shipped. All other items may be canceled within 5 calendar days of the confirmation of the order. While cancellations of a custom order must be made within 2 calendar days of the confirmation of the order.

 

WHAT IF MY PRODUCT IS OVERSIZED?

Some of our products are too large or fragile to ship via UPS and must ship via common carrier (motor freight). If your order is oversized, one of our sales representatives will contact you with a shipping quote for approval prior to finalizing your order and payment.

 

WHAT IF MY ORDER IS DAMAGED IN SHIPPING?

Our products are thoroughly inspected and carefully packed before leaving our facility, however, if your product arrives damaged, either apparent or concealed, then a claim must be made with the postal carrier immediately. 

 

Apparent Damage: Should visual inspection upon the receipt of a shipment show damage, it must be noted on the delivery receipt and signed by both you and the driver. Failure to do so may result in the carrier refusing to honor your claim. Retain all packing materials and notify the carrier immediately that you wish to have an inspection report.

 

Concealed Damage:  When damage is not apparent until the product is unpacked, then a claim for concealed damages must be made immediately. Retain all packing materials and notify the carrier immediately that you wish to have an inspection report.

 

WHAT IS YOUR RETURN POLICY?

Returns are accepted within 10 business days of delivery. You may send the item back to us at the address below using any trackable method, at your expense. Once we receive your package, we will promptly process an exchange or issue a refund, less a 25% restocking fee, in accordance with this policy. Custom orders, art pieces and sculpture may not be returned.

 

MARIE BURGOS DESIGN

335 Throop Avenue, Suite 7

Brooklyn NY 11221

 

If the product is damaged or defective, we will issue a full refund once we have received the item at our facility. The product must be unassembled and in its original packaging.

 

For further information, please visit our Orders and Policy page.